Returns Policy
Returns policy - Terms and Conditions
If you would like to return a product purchased from Searolf- in the first instance please contact us via:
Email: [email protected]
Phone: 01283 5427128
Mail: Searolf led t/a Jannel Cruisers Chandlery Ltd, Shobnall Marina, Shobnall Road, Burton upon Trent, Staffordshire, DE14 2AU.
The product must be returned in its original packaging and unused, and accompanied with proof of purchase.
Proof of postage must be obtained, we will not accept responsibility for items lost in the post.
Refunds will only be considered on the value of the item purchased not delivery charges.
Refunds can only be made to the original payment method, made within 7 days of receiving returned item.
All returned items are tested and ONLY if the item is faulty will we refund cost of postage.
Your consumer rights are not affected.
Exchanges - Terms and Conditions
If you would like to exchange an item please feel free to do so.
Follow the return T & C's and enclose written confirmation of the product to be supplied (colour etc)
Faulty Product - Terms and Conditions
We endeavour to maintain the highest level of quality and test all products before dispatch, in the unlikely event you do receive a faulty product please contact us ( see above ) and we will do all we can to quickly rectify the problem, by means of replacement or full refund.
(please note all returned products are tested, if a product is returned in working order it WILL NOT be considered faulty and carriage won't be reimbursed )
If you would like to return a product purchased from Searolf- in the first instance please contact us via:
Email: [email protected]
Phone: 01283 5427128
Mail: Searolf led t/a Jannel Cruisers Chandlery Ltd, Shobnall Marina, Shobnall Road, Burton upon Trent, Staffordshire, DE14 2AU.
The product must be returned in its original packaging and unused, and accompanied with proof of purchase.
Proof of postage must be obtained, we will not accept responsibility for items lost in the post.
Refunds will only be considered on the value of the item purchased not delivery charges.
Refunds can only be made to the original payment method, made within 7 days of receiving returned item.
All returned items are tested and ONLY if the item is faulty will we refund cost of postage.
Your consumer rights are not affected.
Exchanges - Terms and Conditions
If you would like to exchange an item please feel free to do so.
Follow the return T & C's and enclose written confirmation of the product to be supplied (colour etc)
Faulty Product - Terms and Conditions
We endeavour to maintain the highest level of quality and test all products before dispatch, in the unlikely event you do receive a faulty product please contact us ( see above ) and we will do all we can to quickly rectify the problem, by means of replacement or full refund.
(please note all returned products are tested, if a product is returned in working order it WILL NOT be considered faulty and carriage won't be reimbursed )
